PRO Sports Club

  • Membership Advisor

    Job Locations US-WA-Bellevue
    Req No.
    2018-39301
    Category
    Membership Sales
    Type
    Regular Full-Time
  • Overview

    PRO Sports Club is much more than just the world's largest health club.Our immaculate facility is home to sports specific courts, state-of-the-art pools and exercise rooms, restaurants and resort-style spa. Of course, at the heart of it all is our incredible staff. Professional and positive, each person is dedicated to providing exceptional customer service. Apply today to join our award winning team!

     

    Contributes and generates revenue to the club through honest and enthusiastic membership sales and service, influences corporate sign-ups, assists with retention and makes all members feel welcomed and appreciated.   As an ambassador to the club, this position is expected to reflect the image and brand of PRO Sports Club.  This includes adherence to PRO’s Core Values, Seven Service Guidelines (PRO BEST), and our Mission Statement.

    Responsibilities

    ESSENTIAL JOB FUNCTIONS

    - Provides effective and sincere membership tours to prospective members, guests and Microsoft new-enrollees, determining their needs and motivations; matching those needs and motivations with membership

    - When not touring, generates new sales leads through prospecting, continuing to work current leads, member referrals, old leads, corporate leads, etc.  A minimum of 5 appointments per day is expected

    - Handles incoming informational calls, schedules appointments, and mails appropriate club information as requested

    - Accurately and efficiently processes all necessary agreements, membership forms and reports

    - Adheres to all steps in the “Client Relations Management” system regarding follow-up by phone and written thank you within 48 hours of initial contact, seven day and two-week calls 

    - Make a minimum of 10 calls per day to current or prospective members to stay in touch and assist with member retention, prospecting and/or follow-up

    - Listens to and reads relevant sales materials as well as attends and participates in monthly sales and training meetings to enhance performance

    - Assists in the facilitation of scheduling personal trainer initial consultation for all new members

    - Works as a team member to provide a high level of service to members, contribute to a profitable club operation and handle member challenges, questions, concerns, inquiries, etc. expeditiously, gracefully and effectively

    - Participates and assists in the implementation of all promotions as needed. Includes corporate health fairs and MS Orientation rotation

    - Conducts retention calls for canceled members

    - Maintains accurate statistics on calls, tours, and sales each month

    - Stocks sales offices, front desk and activity bulletin boards with marketing and membership material

    - Assists with training of any new membership coordinator

    - Prepares brochures, trial passes and packets for corporate companies

    - Responds to all daily e-mail and phone inquiries

    - Maintains a closing ratio of above 60%.

    - Performs other miscellaneous duties as assigned

     

    Compensation: Average annual salary - 50K-60K

     

    What we offer:

    -Paid time off- Full time

    -Paid sick time

    -Medical, dental, and vision benefits- Full time

    -Wellness Program- Full time

    -Continuing education reimbursement- (stipulations apply)

    -401(k) with company match

    -Free gym membership if full time get 2 free gym memberships

    -Discounted merchandise, group fitness, personal training, spa, and much more

    -Reward program for those who shown excellent customer service to our members

    -Chance to win a trip to Disney World

    Qualifications

    EDUCATION AND EXPERIENCE

    - High School Diploma

    - Minimum of two year’s work experience in customer service in a sales related field

     

    PRO Sports Club is an Equal Opportunity Employer and a Drug and Nicotine Free Business.

     

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