PRO Sports Club

  • Spa Concierge Supervisor

    Job Locations US-WA-Bellevue
    Req No.
    2018-39325
    Category
    Spa
    Type
    Regular Full-Time
  • Overview

    PRO Sports Club is much more than just the world's largest health club.Our immaculate facility is home to sports specific courts, state-of-the-art pools and exercise rooms, restaurants and resort-style spa. Of course, at the heart of it all is our incredible staff. Professional and positive, each person is dedicated to providing exceptional customer service. Apply today to join our award winning team!

     

    Assist Guest Services Manager and Spa Management with overseeing, training and coaching the Concierge team. Consistently provides and models outstanding World Class guest service while enforcing club rules and policies and ensuring all daily procedures and general operations run smoothly and efficiently. Guest service is performed with enthusiasm, friendliness, courtesy, and a willingness to help others. Adherence to PRO’s Core Values and our mission statement is expected and is crucial to the success of PRO Sports Club and The Spa.

    Responsibilities

    ESSENTIAL JOB FUNCTIONS

    - Provides constant training, feedback and shadowing with new cast and existing cast

    - Oversees Spa Concierge Desk and Reservations, Relaxation Lounges, Spa Locker Rooms and Spa Dining Room

    - Oversees procedures conducted by cast at Concierge and Hostess desks

    - Motivates and leads Concierge cast members

    - Support the delivery and grading of skill based pay

    - Works closely with the Guest Services Manager to instill exceptional guest service standards in all support staff and holds them accountable

    - Answers all procedure questions to ensure proper execution by all cast

    - Supports Guest Services Manager and Spa Management with implementing new procedures and policies

    - Ensures “Show Readiness” at: Concierge Desk, Reservations, all spa retail areas, Relaxation Lounges, Spa Locker Rooms, Spa Dining Room and ensures all support cast are “show ready” at all times

    - Reports any unprofessional and/or unethical behavior from guest or cast member to Spa Management immediately

    - Ensures an exceptional and consistent experience for all spa guests

    - Processes all no show and late cancellation charges daily

    - Processes Service Recovery forms and Spa/Salon Comps daily

    - Thoroughly checks for accuracy on all forms filled out at concierge desk

    - Distributes cash gratuities daily following protocol

    - Responsible for the accuracy of the cash till drops on a daily basis

    - Supports Guest Services Manager with creating the agenda for monthly team meeting

    - Thoroughly communicates new information on spa services, products (retail), service providers and club services and events to support staff

    - Advises Retail and Inventory Specialist when low in retail products(s) as well as communicates guest product requests for new items

    - Ensures new Concierge cast members are thoroughly trained

    - Provides immediate praise for good work or moments of magic, including utilizing Applause-O-Grams

    - Works with Guest Services Manager to maintain and update the Spa Concierge training manuals and conducts training as directed, host/hostess, reservations, coordinator, soiree, CSI and PRO Gateway

    - Fully understands the CSI and Micros computer systems, and can fully train new support cast on scheduling services and processing retail merchandise and payments

    - Accurately clocks in and out for every assigned shift or training session, including meal breaks

    - Works with IT to trouble shoot CSI and Micros issues as they arise and ensures all technical issues are communicated to IT, Guest Services Manager and Spa Operations Manager

    - Ensures all Spa Concierge policies and procedures are followed and communicates any issues or recommendations for changes to Guest Services Manager

    - Meets with Spa Concierge cast members to problem solve, resolve issues and communicates cast coaching sessions to Guest Services Manager

    - Acts as the initial contact for resolving guest opportunities by identifying the situation, determining the solution and communicating with all cast involved

    - Works with Guest Services Manager in the planning of monthly staff meetings for spa support cast members

    - Ensures cast attend weekly Warm-Ups

    - Willing to work extra hours or flexible schedule when called upon

    - In addition to specific job requirements, cast members may also be called upon to assist in other departments.  This is part of our teamwork philosophy and any necessary training will be provided.

     

    Compensation: $17.75/hr

     

    What we offer:

    -Full Time: Paid Time Off
    -Full Time: Medical/Dental/Vision benefits
    -Full Time: Wellness Program
    -Paid Sick Leave
    -401(K) with a company match
    -Free club membership to all three facilities (two for full time)
    -Discounted merchandise, group fitness class, personal training, spa products & services, and much more
    -Reward program for excellent customer service
    -Opportunities to win trips to Disney World and Disneyland
    -Continuing education reimbursement (stipulations apply)

    Qualifications

    EDUCATION AND EXPERIENCE

    - Diploma or Degree in Hospitality field is preferred

    - Minimum of two years’ experience in spa industry or hospitality

    - Basic Accounting

    - Computer literacy in Microsoft Office, Word, Excel

    - Excellent verbal and written skills, active listener, self-starter, able to make decisions and take initiative

    - Ability to type 40 words per minute

     

    PRO Sports Club is an Equal Opportunity Employer and a Drug Free Business. Please visit our website at http://www.proclub.com to apply.

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