PRO Club

  • Spa Concierge

    Job Locations US-WA-Bellevue
    Req No.
    2018-39460
    Category
    Spa
    Type
    Regular Part-Time
  • Overview

    PRO Club is much more than just the world's largest health club. Our immaculate facility is home to sports specific courts, state-of-the-art pools and exercise rooms, restaurants and resort-style spa. Of course, at the heart of it all is our incredible staff. Professional and positive, each person is dedicated to providing exceptional customer service. Apply today to join our award winning team!

     

    Promote a healthy and balanced lifestyle for our Spa guests by providing exceptional service over the phone and in person. Guest Service is performed with enthusiasm, friendliness and professionalism. Adherence to PROBEST values is critical to the success of the PRO Sports Club Spa.

    Responsibilities

    - Anticipates spa and salon guests unexpressed needs and concerns
    - Gives undivided attention to the members and guests at all times
    - Rotates between the Spa Desk, Spa Reservation Room, and Host/Hostess positions.
    - Provides correct information on all services, programs and activities for all guests in person or over the telephone
    - Accurately signs up, checks in, and rings out members/guest for their appointments, services and products
    - Communicates accurately all information to guests in regard to his/her reservation(s)
    - Accurately inputs client and service information when booking appointments; following required protocol in procedures manual
    - Provides accurate product and merchandise information to customer
    - Makes inquiries and volunteers to assist in other duties when not busy
    - Assists in inventory and re-stocking assignments as needed as well as keeping the retail area neat and clean
    - Answers all questions in a friendly and professional manner
    - Provides accurate and timely follow through with client requests
    - Reports any unprofessional behavior from client or other cast member to management
    - Attends monthly department meetings
    - Provides client(s) with a tour of spa when available
    - Remains calm and professional when handling guest opportunities and owns these opportunities to completion with proper follow up
    - Prepared to assist in ordering and serving items from the Bistro/Café as requested by Spa guests
    - Ensures PRO non-members/guests give credit card information to hold any Spa/Salon appointment
    - Follows the pre-assigned opening and closing procedures for each station to include user closeouts
    - Receives and directs telephone calls to appropriate departmental personnel
    - Makes copies of forms ensuring each spa area is prepared daily
    - Prepare and restock brochures with down time
    - Prepare confirmation calls to be sent out each day, locker assignments, and First Time Guest Promotions
    - Ability to work efficiently and professionally in an unsupervised environment
    - Keeps workstation clean and free of personal items
    - Always keeps facility clean and tidy to ensure facility Show Readiness
    - Performs daily opening and closing tasks in all areas of the spa
    - Keeps locker room and lounge areas neatly stocked with robes, towels, beverages and snack throughout the day
    - Performs other related duties and special projects as assigned by management

     

    Hourly Compensation: $14.25 - DOE

    What we offer:
    -Full Time: Paid Time Off
    -Full Time: Medical/Dental/Vision benefits
    -Full Time: Wellness Program
    -Paid Sick Leave
    -401(K) with a company match
    -Free club membership to all three facilities (two for full time)
    -Discounted merchandise, group fitness class, personal training, spa products & services, and much more
    -Reward program for excellent customer service
    -Opportunities to win trips to Disney World and Disneyland
    -Continuing education reimbursement (stipulations apply)

    Qualifications

    - Minimum of 18 years of age
    - High school graduate or equivalent
    - Food Handler’s Permit and Liquor License required or obtained within 30 days of employment
    - Current CPR Certification required (From either Red Cross or American Heart Association) or obtained within 30 days of employment
    - Experience in Spa/Salon scheduling with a strong customer service background preferred

     

    PRO Club is an Equal Opportunity Employer and a Drug and Nicotine Free Business. Please visit our website at http://www.proclub.jobs to apply.

     

    Revision Date: 8/13/2018

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